How cancellations and refunds work for DriftKin Pro. How you get a refund depends on where you bought: from Apple, from Google, or directly from us.
Free trial and cancelling in short
The free plan is free. New accounts can claim a 7-day free trial of DriftKin Pro within 48 hours of signing up (once per person). If you cancel before the trial ends, you are not charged. If you don’t, the trial becomes a paid subscription and your payment method is charged the price shown at checkout. After the 48 hours, subscribing starts a paid plan straight away, with no trial.
If you’ve been charged by anyone claiming to be DriftKin, it wasn’t us. Contact your bank or card issuer, and tell us at support@driftkin.app so we can warn other people.
Purchases through the App Store
DriftKin Pro isn’t sold through the App Store at the moment: subscriptions are bought from us (section 4). If you ever buy through Apple, Apple handles that billing and only Apple can refund it. We can’t see your payment details or issue refunds for App Store purchases. To ask for a refund, go to reportaproblem.apple.com and follow Apple’s refund instructions. Apple’s own policies apply.
Purchases through Google Play
DriftKin Pro isn’t sold through Google Play at the moment: subscriptions are bought from us (section 4). If you ever buy through Google, Google handles that billing. You can ask Google for a refund in your Google Play order history, following Google Play’s refund policy. If Google’s refund window has passed, email support@driftkin.app with your Google Play order number (it starts with “GPA.”). We’ll review the request under the rules in section 4.
Purchases made directly from us
If you buy Pro through the Membership screen in the app, the sale is made by Stripe as merchant of record (Stripe’s Managed Payments service), on our behalf:
First purchase
If you’re not happy, ask within 7 days of your first payment for a plan, and we’ll refund that payment in full, including any sales tax you paid. You don’t need to give a reason. This applies to every plan we sell. Stripe’s support team can also refund purchases, in some cases up to 60 days after the payment, and Stripe’s refund rules apply to anything it handles. If your plan starts with a free trial, the first payment is the first charge after the trial ends.
Renewals
Subscriptions renew automatically until you cancel. Renewal payments aren’t refundable, except where required by law or under the rules below, so cancel before the renewal date if you don’t want to be charged again.
Always refunded
- You were charged twice for the same thing, or charged after you cancelled.
- You were charged the wrong amount.
- Pro was unavailable for a long time because of a problem on our side, and we couldn’t fix it.
- We end your paid plan when you haven’t broken the Terms. You’ll get back the unused part.
Not refunded
- Partial billing periods after you cancel. Your Pro access continues until the end of the period you paid for.
- The unused part of a paid period when you delete your account, which cancels your subscription straight away.
- Accounts ended because you seriously broke the Terms, unless the law requires otherwise.
How to cancel
- App Store: Settings → your name → Subscriptions → DriftKin → Cancel Subscription.
- Google Play: Google Play → profile icon → Payments & subscriptions → Subscriptions → DriftKin → Cancel.
- Direct purchases: in the app, go to Profile, then Membership, then Cancel subscription. That opens Stripe’s secure billing page, where you can also update your card and see receipts. You can also email support@driftkin.app. You can also manage or cancel through the Stripe/Link link in your receipt email. Cancelling is as easy as signing up, and we won’t make you talk to anyone to do it.
How to ask for a refund
Email support@driftkin.app from the email address on your DriftKin account, with the subject “Refund request”. Include the date of the charge, the amount, and the order or receipt number if you have one.
We’ll reply as soon as we reasonably can. Approved refunds go back to the original payment method, and your bank may take some time to show them. When a refund is issued, the Pro access it paid for ends.
Please contact us before filing a chargeback. We can usually sort things out faster. We may suspend Pro on an account while a chargeback is open.
Lifetime plans
“Lifetime” means for as long as DriftKin offers the Pro service. It does not mean the lifetime of the purchaser. If we ever stop offering Pro, your access ends with it.
Your legal rights
This policy adds to your rights under consumer protection law. It doesn’t replace them. If the law where you live gives you more, you get more. We may update this policy as described in the Terms, but a change never applies to a purchase made before the change.